Refund Policy

 

Refund Policy

1. Voluntary refunds

Depending on the type of Ticket purchased by the Passenger, the Ticket may be refunded or not. However, in some specific cases, for force majeure reasons or as required by law, we may consider allowing a credit shell refund of the Fare and may charge a fee following the published Policy publicly on Our Website and Mobile Application.

2. Involuntary refunds

If a Passenger is denied carriage (due to Our fault), cancelled or delayed following our Policy and the provisions of the Law, the Passenger may be entitled to a refund of the Ticket following the policy of the Passenger. We (from time to time) comply with the provisions of the Law in the following form: Preserve the value of the Passenger's Fare for future use, provided that the Passenger must use the reservation value within 180 (one hundred and eighty) days from the date of making the reservation.

3. Refund beneficiaries

We will only make refunds to the person whose name is shown on the Ticket or who paid for the Ticket upon the presentation of satisfactory evidence or to an authorized person with an authorization letter from one of the two persons mentioned above.

4. Refund currency and method of refund

In the event of a Ticket price refund, unless otherwise regulations or applicable conditions, We will only refund through the form of payment that the Passenger used to pay for the original Ticket. Normally, We will refund in the currency paid by the Passenger when the passenger purchases the Ticket. In some cases, it will be converted at Our discretion.

5. Refund payer

The refund is made by the Our staffs, Agents in performing transactions related to the procedures of refunding Tickets for Passenger.

6. The right to refuse to refund
  • We may refuse a refund if the refund request is made in contravention of our timing regulations published publicly on Our Website, Mobile Application (depends on time and Ticket class).
  • We may refuse to refund if Passengers are denied boarding due to the failure to comply with measures to ensure flight security and safety, or failure to meet the requirements of identification specified by the Authorities of the host country.
  • If Passengers are absent / voluntarily refuse their seats as prescribed, the Ticket price paid by the Passengers will not be refunded for any reason (except for the Ticket class supported in accordance with Our Regulations published publicly on Our Website and Mobile Application). Airport taxes and fees are only refundable when:

    1. Refund request is made in writing;
    2. Within 07 (seven) days from the date of the performed flight. Airport taxes, fees refund shall be charged with No-show fee. No-show fee is published publicly on Our Website, Mobile Application or announced at branches, Agents or Hotline and confirmed by Us at the incurred time.
  • Passengers fail to meet the requirements following the law of the host country (if any) to use Our services.